Associate - Collection

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JOB OBJECTIVE:

Ensure improvement of overall collection and cash flow position by maintaining low DSO rate. And ensuring all aspects of daily operations run effectively and efficiently. The role supports healthy cash flow by following up on overdue invoices, resolving payment issues, maintaining accurate records, and complying with company policies

KEY ACCOUNTABILITIES

• Monitor customer accounts and identify overdue invoices
• Contact customers via phone, email, and other communication channels to collect outstanding payments
• Follow up on payment commitments and negotiate suitable repayment plans when necessary
• Maintain accurate records of collection activities, customer communications, and payment arrangements
• Reconcile customer accounts and resolve billing discrepancie
• Perform daily payment reconciliation against the bank account
• Prepare the weekly and monthly reporting for the upper management

JOB REQUIREMENT

• Diploma / Bachelor’s Degree in Business or equivale
• Minimum of 2 years of experience in billing, collection, accounts receivable or a related area